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Evidence Guide: UEGNSG713 - Investigate billing exceptions-conditions

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

UEGNSG713 - Investigate billing exceptions-conditions

What evidence can you provide to prove your understanding of each of the following citeria?

Plan to investigate billing exceptions/conditions

  1. Account exceptions/conditions are identified, researched and confirmed by site inspection, as required, in accordance with workplace procedures
Account exceptions/conditions are identified, researched and confirmed by site inspection, as required, in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Job requirements and workplace procedures for the investigation are obtained and communicated to relevant persons

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

WHS/OHS, environmental and sustainable energy policies and procedures related to the investigation are obtained, applied and communicated to relevant person/s

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work is prioritised and sequenced for completion within acceptable timeframes following consultation with relevant person/s in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Hazards are identified, work health and safety (WHS)/occupational health and safety (OHS) risks are assessed and control measures prioritised, implemented and monitored in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Relevant work permits/authorisations are obtained to access and perform the work in accordance with workplace procedures, regulatory and job requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Licensed person/s, equipment, tools and personal protective equipment (PPE) required for the investigation are identified, scheduled, obtained and checked for correct operation and safety in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communication with authorised person/s, authorities, clients and land owners is undertaken and work coordinated in accordance with work schedule and workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work site preparation, safety plan and work schedule are confirmed with relevant stakeholders in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Person/s participating in the work are briefed and responsibilities confirmed in accordance with job requirements and workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Carry out investigation of billing exceptions/conditions

  1. WHS/OHS risk control measures, schedule of work and workplace procedures for the work are followed
WHS/OHS risk control measures, schedule of work and workplace procedures for the work are followed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Relevant materials, tools, equipment and devices are selected and used correctly and safely in accordance with manufacturer instructions and workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Investigation is conducted and information gathered is analysed and evaluated for relevance and validity to the billing exception/condition

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Dealings with customers are conducted in accordance with workplace procedures and special needs of customers are identified and considered in targeting client service

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work is carried out to ensure completion in agreed timeframe, to industry standards, without waste of materials or damage to apparatus, equipment, and the surrounding environment or services using sustainable energy principles

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Billing investigation work is conducted in accordance with the work schedule and workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Hazard warnings and safety signs are recognised and hazards and WHS/OHS risks assessed and reported to authorised person/s for directions in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Unplanned events encountered when carrying out the investigation are identified and actioned in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Fault finding and troubleshooting techniques are applied to problems in accordance with job requirements and workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Quality and safety checks of the investigation work are undertaken in accordance with job requirements and workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete the investigation of billing exceptions/conditions

  1. WHS/OHS risk control measures for work completion are followed
WHS/OHS risk control measures for work completion are followed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Solutions to the billing exception/condition are developed based on information gathered through the investigation, and options and proposed solutions are communicated to customers/relevant stakeholders and implemented in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Accidents and injuries are actioned and reported to relevant person/s in accordance with requirements and workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Solutions are implemented, actions documented, the transaction processed and customer advised in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work completion records, reports and documentation are completed, processed and relevant person/s notified in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge
Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions may be found in the UEG Gas Industry Training Package Companion Volume Implementation Guide.